Support

Getting help

Antenna is operated by Antitropy, LLC. One address reaches us, and a person answers it.

1A charge you don't recognise

Antenna is a social media management tool sold by Antitropy, LLC. A charge from us means an active Antenna subscription on the account that signed up — most often a workspace someone on your team created.

Email us the date, amount and last four digits of the card and we will identify the subscription, tell you which account it belongs to, and cancel or refund it if it should not have been charged. You do not need an Antenna login to ask.

2Plans, invoices and cancelling

• Change plan — from billing settings in the app. Changes are prorated automatically, so you pay the difference for the remainder of the period rather than starting over.
• Monthly and annual — annual is billed upfront for the year. Both renew automatically until cancelled.
• Cancel — any time, from billing settings. Your plan runs to the end of the period you have already paid for, then stops renewing. Nothing is deleted when you cancel; see data deletion if you want it gone.
• Invoices and receipts — issued for every payment and available from billing settings. If you need one reissued, or need a VAT or company detail added, email us.
• Refunds — the terms set out the position, and if you think you have been charged in error we would rather hear from you than not. Email us.

3Video slicing charges

Slicing is the one metered part of Antenna. Each paid plan includes a monthly allowance of source-minutes — the length of the video you upload, not the clips it produces. Past the allowance it keeps working at $0.05 per source-minute, and a per-cycle ceiling limits how far that can run before we ask you to move up a plan instead. Nothing else on your bill is usage-based.

4Account access

• Locked out, or lost your second factor — email us from the address on the account and we will help you regain access.
• Change your email or password — from Settings → Account in the app.
• Someone left your team — remove them from your workspace in Settings → Team; their access ends immediately.

5Your data

• Export — posts, brands, analytics and reports export from inside the product, whenever you want, without asking us.
• Delete — step-by-step instructions, including removing a single connected channel, are on the data deletion page. It is free and takes effect immediately.
• What we collect and why — the privacy policy is specific about it, including what we receive from the social networks you connect.

6Security

To report a vulnerability, email security@antenna.sh. Tell us what you found and how to reproduce it; we will confirm receipt and keep you updated. Please give us a reasonable chance to fix it before disclosing publicly.

If you think your account has been accessed by someone else, write to us immediately and change your password. Two-factor authentication is available on every account and we recommend it.

7Bugs and requests

Email us. A useful bug report says what you expected, what happened instead, and roughly when — a screenshot helps more than a description. Feature requests are welcome and we read all of them, though we will not promise a date for something that is not built.

8What we can't do

Being straight about the edges saves you a round trip:

• We cannot recover your social accounts. If Instagram, X or LinkedIn suspends or locks an account, only that platform can resolve it — Antenna publishes to your accounts, it does not administer them.
• We cannot undo a published post beyond deleting it through the network's own API, and some networks do not allow even that.
• We cannot restore deleted data. Deletion is immediate and permanent by design; export before you delete.
• We cannot grant access to a network we do not yet hold platform approval for. The product says which networks are ready rather than letting a connection fail silently.

9Contact

Antitropy, LLC
2261 Market Street
San Francisco, CA 94114
United States
hello@antenna.sh